FREQUENTLY ASKED QUESTIONS
Yes, absolutely! At Chaz Beauty World, we ensure that all product images are professionally taken and accurately represent the item you will receive. What you see is what you get — the color, size, packaging, and details shown in the picture match the actual product. If there are any updates or variations, we clearly mention them in the product description to keep you fully informed.
Once your order is completed, a detailed sales receipt is automatically sent to your registered email address. You can also view and download your receipt anytime by logging into your account on our website and navigating to the "Orders" or "Order History" section. If you need further assistance, feel free to contact our customer support — we’re happy to help!
If you're not completely satisfied with your purchase, you can easily return the item within our return period. Simply follow these steps:
Go to the Returns section on our website or contact our customer support team.
Provide your order number and reason for return.
We’ll guide you through the return process and share the return address if applicable.
Make sure the item is unused, in its original packaging, and includes all tags or accessories.
Once we receive and inspect the returned item, we’ll process your refund or exchange promptly.
For more details, please refer to our full Return Policy page. We're here to ensure your shopping experience is smooth and worry-free!
Yes, we do our best to restock popular items as quickly as possible. If a product is marked as “out of stock,” it’s likely already on the way or scheduled for restocking soon. We recommend signing up for restock notifications on the product page or subscribing to our newsletter to stay updated. If you need a specific item urgently, feel free to contact our customer support team — we’ll be happy to provide more information or suggest a suitable alternative.
We currently ship orders to a wide range of locations, both locally and internationally, depending on the shipping options available at checkout. During the checkout process, you can enter your shipping address to see if delivery is available in your area. If you're unsure or need help confirming delivery to a specific location, feel free to contact our customer support — we're happy to assist!